Model Paper 1 — Business Studies STD 12 Commerce — Question

Enumerate any two techniques of scientific management.

Shivani is running a retail mart in Varanasi to provide various types of products of daily use under one roof to the buyers. The employee turnover in her business is very high and she is perpetually on a look out for new staff. The fact of the matter is that she lacks managerial skills and assigns work to her employees on adhoc basis without letting them settle down in a specific work. This approach of her creates a sense of insecurity among the employees and they tend to leave the job very quickly. However, she is a very good person and offers fair wages to her employees so they can afford a reasonable standard of living.
Identify and explain the principle of management which Shivani is unable to apply and is perpetually on a look out for new staff.

What kind of strategic decisions are taken by business organisations.

Why are the planning premises required in the planning?

The first step in the controlling process is setting up performance standards.
Explain the subsequent two steps in the process of controlling.

Explain ‘Customer-Focus’ and ‘Technology’ as managerial responses to changes in Business Environment.

How does controlling simplify the task of supervisor?

Explain the following rights of a consumer provided under The Consumer Protection
Act, 2019:
i. Right to Safety
ii. Right to Seek Redressal

“Authority can be delegated but accountability cannot”. Explain the statement.

What factors have to be considered while deciding standards?