Question
Explain ‘Customer-Focus’ and ‘Technology’ as managerial responses to changes in Business Environment.

Answer

Customer Focus - Increasing attention to customer needs and their satisfaction has brought a tremendous change in nature and quality of products offered to customers today. Better quality, packaging and performance of products provide products exceeding consumer expectation.Technology - Use of latest technology is a key factor in the success of companies. Manufacturers strive to upgrade quality and reduce cost through technology.

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