Question 14 Marks
Explain the following rights of a consumer provided under The Consumer Protection
Act, 2019:
i. Right to Safety
ii. Right to Seek Redressal
Act, 2019:
i. Right to Safety
ii. Right to Seek Redressal
Answer
View full question & answer→i. Right to safety:
a. Consumers have the right to be protected against the marketing of products and services which are dangerous or hazardous to their health, life and property.
b. For example, if electrical goods, chemical products, gas cylinders, pressure cookers etc. happen to have any manufacturing defect, these may harm the consumer resulting in injury to him or his death or damage to his property.
c. If, in spite of all the precautions, injury is caused, a consumer has the right to complain against the businessman and is entitled to claim compensation.
d. Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.
ii. Right to Seek Redressal:
a. Every consumer has the right to seek redressal against (a) Restrictive Trade Practices, which restrict competition in the market or unfair trade practices,
b. Defective Goods,
c. Excess Charging of price,
d. Deficient Services, and
e. Supply of Hazardous Goods.
f. He can claim replacement of defective goods, removal of defect in the product, refund of money or compensation for loss/injury suffered etc.
g. The defines that the consumer has the right to seek redress against unfair and cruel practices or exploitation of the consumer.
a. Consumers have the right to be protected against the marketing of products and services which are dangerous or hazardous to their health, life and property.
b. For example, if electrical goods, chemical products, gas cylinders, pressure cookers etc. happen to have any manufacturing defect, these may harm the consumer resulting in injury to him or his death or damage to his property.
c. If, in spite of all the precautions, injury is caused, a consumer has the right to complain against the businessman and is entitled to claim compensation.
d. Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.
ii. Right to Seek Redressal:
a. Every consumer has the right to seek redressal against (a) Restrictive Trade Practices, which restrict competition in the market or unfair trade practices,
b. Defective Goods,
c. Excess Charging of price,
d. Deficient Services, and
e. Supply of Hazardous Goods.
f. He can claim replacement of defective goods, removal of defect in the product, refund of money or compensation for loss/injury suffered etc.
g. The defines that the consumer has the right to seek redress against unfair and cruel practices or exploitation of the consumer.