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Question 14 Marks
Explain the following rights of a consumer provided under The Consumer Protection
Act, 2019:
i. Right to Safety
ii. Right to Seek Redressal
Answer
i. Right to safety:
a. Consumers have the right to be protected against the marketing of products and services which are dangerous or hazardous to their health, life and property.
b. For example, if electrical goods, chemical products, gas cylinders, pressure cookers etc. happen to have any manufacturing defect, these may harm the consumer resulting in injury to him or his death or damage to his property.
c. If, in spite of all the precautions, injury is caused, a consumer has the right to complain against the businessman and is entitled to claim compensation.
d. Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.
ii. Right to Seek Redressal:
a. Every consumer has the right to seek redressal against (a) Restrictive Trade Practices, which restrict competition in the market or unfair trade practices,
b. Defective Goods,
c. Excess Charging of price,
d. Deficient Services, and
e. Supply of Hazardous Goods.
f. He can claim replacement of defective goods, removal of defect in the product, refund of money or compensation for loss/injury suffered etc.
g. The defines that the consumer has the right to seek redress against unfair and cruel practices or exploitation of the consumer.
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Question 24 Marks
Hitesh Ltd. is a well-known company in the cement industry since 1999. The company has an authorised capital of ₹ 100 crore and is listed with a reputed stock exchange. The value of its shares is increasing day-by-day due to increase in the demand for cement.
Now the company wants to enter into car manufacturing business. For this it requires ₹ 200 crore. The Finance Manager of the company decides to raise this capital by a public issue.
a. Identify the market in which the company's existing securities are being traded.
b. Name the market through which the company wants to raise its capital of ₹ 200 crore for its new business.
c. Distinguish between the markets identified in (a) and (b) above on the basis of any two points.
Answer
a. The market in which the company's existing securities are being traded is the stock market. Since the company is listed with a reputed stock exchange, it can be assumed that its shares are traded in the primary or secondary market.
b. The market through which the company wants to raise its capital of 200 crore for its new business is the primary market. Specifically, the company plans to raise capital through a public issue, which means it will issue new securities to the public.
c. The two points of distinction between the markets identified in (a) and (b) are:
a. Purpose: The stock market (secondary market) is primarily meant for the trading of existing securities, whereas the primary market is used for the issuance of new securities. In the case of Hitesh Ltd., its existing securities are being traded in the stock market, but the company wants to raise new capital for its car manufacturing business through a public issue, which requires it to access the primary market.
b. Parties involved: The stock market involves the trading of securities between investors, while the primary market involves the issuance of securities by companies to investors. In the stock market, investors buy and sell existing securities from each other, whereas in the primary market, companies issue new securities to investors. In the case of Hitesh Ltd., the company will issue new securities to investors in the primary market to raise capital for its new business.
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Question 34 Marks
Differentiate between Upward communication and Downward communication.
Answer
Upward CommunicationBasis of DistinctionDownward Communication
Upward communication is the line of communication through which subordinates can convey information, to their seniors.MeaningDownward communication is the formal chain of command established to direct subordinates and convey information, pertaining to organization's objectives, policies and strategies.
To make complaints or appeal, give feedback and suggestionPurposeTo give orders, instructions, advice or assign responsibilities.
SlowSpeedFast
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Question 44 Marks
Rabat Medicine Ltd. has never given any importance to the suggestions of its employees. Every person holding managerial position in the company considers himself wiser than the other. They neither help anybody nor get help from anybody. Last year, Mrs. Sonali Chauhan was appointed Chief Manager of the company against a vacant post. She was an MBA from IIM Lucknow and had also five-year experience of in the same post. Immediately after taking charge she decided to deal with both the problems of the company. She convened a meeting of all the employees and said, Employees of all levels (managerial and non-managerial) are free to give their suggestions. Besides, the one who gives the best suggestion will be awarded a prize. In addition, she advised them to discard ego and extend help in each other's work. We will have to give it the shape of a movement. Those who participate in this movement will be promoted at the earliest. This address had a positive effect on the employees. Both the problems of the company disappeared very soon. Kumari Sonali proved to be a good leader.
Identify by quoting lines, the two principles of management mentioned in the above paragraph and give their meaning.
Answer
i. Employees of all levels (managerial and non-managerial) are free to give their suggestions. Besides, the one who gives the best suggestion will be awarded a prize.
Principle of initiative: According to this principle, “employees in the organisation must be given an opportunity in making and executing the plan.”
ii. “In addition, she advised ......... each other's work.”
Espirit De Corps: As per this principle, a manager should constantly make efforts to develop a team spirit among the subordinates.
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Question 54 Marks
“Controlling is a pervasive function”. Explain.
Answer
Controlling is a pervasive function means that its applicability is universal , it does not matter that the organization is profit making or non profit making , the managers of all the organizations have to follow the controlling step.
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Question 64 Marks
Taking corrective/remedial action is the last step in the process of one of the functions of management, (a) Name the function; (b) Explain the other steps of the above mentioned function.
Answer
(a) Controlling.
(b) The other steps of controlling are:
• Setting performance standards: Making plans in quantative or qualitative forms.
• Measurement of actual performance: Seeing the present or current performance.
• omparing actual performance with standards.
• Analysing deviations: Whether positive or negative.
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Question 74 Marks
Why are the planning premises required in the planning?
Answer
Planning is concerned with the future which is uncertain, therefore, the manager is required to make certain assumptions about the future which are considered to be base material upon which plans are to be drawn. These assumptions are called planning premises. There can be no planning unless planning premises are determined. We can continue with some of the planning premises are demand for goods, cost of raw materials, government policies, the intensity of competition, factor market conditions, etc. For example, Mr. Nirmal decides to produce colour television sets. In such a case, he will have to forecast the demand for television sets while preparing various plans. The success of various plans depends on the accuracy of the forecast of demand for television sets.
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Question 84 Marks
Explain 'Programme' as a type of plan.
Answer
(i) Programme is detailed statement about a project which are based on the objectives, policies, procedures and rules.
(ii) Programme is a single used type of plan which is made for a task once and may be changed again and again.
(iii) Programmes are a combination of goals, task assignments, steps to be taken, resources to be employed, and other elements necessary to carry out a given course of action.
(iv) The minutest details are worked out i.e., procedures, rules, budgets, within the broad policy framework.
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4 Marks Question - Business Studies STD 12 Commerce Questions - Vidyadip