Developing Psychological Skills — Psychology STD 12 Humanities — Question

Communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed as verbal and/ or non-verbal messages that are sent, received and comprehended.
Component of the Communication:

• The most important component of communication is speaking with the use of language.
• Language involves use of vocabulary which includes words by symbols.
• Communicator must know how to use words appropriately in organized and understandable form.
• It is necessary to be clear and precise.
• Communication takes place within a context and needs to consider the other's frame of reference.
• It is important for the speaker to adjust his vocabulary level and choice of words to fit the level of the listener.
• Slang expressions, words unique to a culture, euphemism can become obstacles in good communication.
• Listening may appear as a passive behaviour, as it involves silence. But this is far from true.
• Listening requires a person to be attentive, patient, non-judgmental and have the capacity to analyze and respond.
• It is an active process.
• Hearing and listening are not the same, hearing is biological mechanism. It involves reception of a message through sensory channels.