Question
Explain active listening skill of communication.

Answer

Listening may appear to be passive as it involves silence but it is an active process:
  1. It requires a person to be attentive.
  2. S/he should be patient, non-judgemental and yet have the capacity to analyse and respond.
  3. Hearing and listening are interlinked. Hearing is a biological activity that involves reception of a message. It is only a part of listening, a process that involves reception, attention, assignment of meaning and listener’s response to the message presented.

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