Question
Explain in brief any three means, by which a consumer can be protected.

Answer

Three means of consumer protection are:
  1. Self-regulation by business: Enlightened business firms realise that it is in their long-term interest to serve the customers well. For this, they usually set up their customer services and redessal cells.
  2. Business associations: Associations of trade, commerce and business like CII and FICCI lay down the code of conduct for their members for dealing with customers.
  3. Government: The government can protect the consumers interest by enacting various legislations.

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