Consumer Protection — Business Studies STD 12 Commerce — Question
CBSE BoardEnglish MediumSTD 12 CommerceBusiness StudiesConsumer Protection3 Marks
Question
Explain in brief any three means, by which a consumer can be protected.
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Answer
Three means of consumer protection are:
Self-regulation by business: Enlightened business firms realise that it is in their long-term interest to serve the customers well. For this, they usually set up their customer services and redessal cells.
Business associations: Associations of trade, commerce and business like CII and FICCI lay down the code of conduct for their members for dealing with customers.
Government: The government can protect the consumers interest by enacting various legislations.
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