Gujarat BoardEnglish MediumSTD 11 CommerceOCMCommunication. E-Commerce and Outsourcing5 Marks
Question
Explain scope of $E$-commerce services.
✓
Answer
Introduction:
Today in the current time traditional method of business is replaced by modern method of $E-$commerce.
The functions related to business such as purchase and sale, advertisement, money transfer etc. are carried on with electronic gadgets and medium.
As a result, expenses related to manufacturing and distributions are reduced on the other hand it has saved the time and money of customers, which was spent for purchase.
Today the spread of $E-$commerce is increasing very fast.
Meaning of $E-$Commerce :
$E-$commerce means "Electronics Commerce". $E-$means Electronics and commerce means Trade. (Activity of purchase and sale).
$E-$commerce means to receive orders from customers through electronic gadgets and medium like internet, mobile phone and to deliver goods as per the orders received and to recover money through Credit or Debit Card.
Process of commerce such as purchase, sale, comparison of product, money transfer etc. are carried on in $E-$commerce through electronic gadgets such as internet, computer network, $E-$mail services, bank, Credit Card, Debit Card etc. medium is used.
Scope of $E-$Commerce Services :
The scope of $E-$commerce on the basis of the services provided by it is as below.
$(1) B2C :$ (Business to Customer) $(2) B2B :$ (Business to Business)
$(3) C2C :$ (Customer to Customer) $(4) C2B :$ (Customer to Business)
Business to Customer $(B2C) :$
The trader who sells his product or service through his website is called $B2C$ service.
Customers watch the website of the trader and place the order of the product of their selection.
Thus, without any mediator trader and customer come in contact with each other and transaction of purchase and sale is carried out.
B2C is the best service for on line shopping and retail sale.
Customers can have online banking, transport, hotel booking, railway and air ticket booking etc.
Business to Business $(B2B)$ :
In this competitive age business units are dependent on other business units.
For this business to business means $B2B$ service is important.
Manufacturing units depend on raw-material selling units.
Due to $B2B$ service functions of interdependent units run very smooth and effective.
This increases the efficiency of supply management, list of Quantity of stock management, and payment management etc. activities.
Customer to Customer $(C2C) $:
Under this type of arrangement, without any middle party purchaser and seller and purchase and sell the product online.
On internet, having watched website and having seen the drawing of the product and known its price the desirous customer of that product.
If really interested in purchasing that product performs negotiations and finally fixes the deal.
Old motor car, furniture, building etc. are exhibited on the website of auction.
Anyone can take part in bid and one who bids the highest, the thing is given to him.
The highest bidder buys the thing on quicker.com.
Customer can exhibit photograph and price of the product and through negotiation he can buy and sell the product.
Customer to Business $(C2B)$ :
In this type of service the customer shows the product and its price which he wants to purchase on the other hand the trader within limit of suggested price shows the range of his products along with sales condition and mode of payment. In $C2B$, customer has wide range to select the product.
Moreover one cannot afford to waste time for bargaining.
Conclusion :
In the present time the scope of $E-$commerce is expanding. Government to Business $(G2B)$, Government to Civilian $(G2C)$, Government to Government $(G2G)$ services are available. In India there are many websites connecting traders, civilians and government offices.
As a result, people come to know about government circulars, notices, documents etc.
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