Download App

OCM 5 Marks Each

Communication. E-Commerce and Outsourcing · Gujarat Board (GSEB) STD 11 Commerce (GSEB - English Medium). 9 questions.

Questions

5 Marks Each

🎯

Test yourself on this topic

9 questions · timed · auto-graded

Question 15 Marks
Explain the steps of process of online transactions.
Answer
  • Introduction :
    • Today online purchase and sale of various products is increasing in India.
    • Online transactions has crossed the amount beyond billions of rupees.
    • In the entire world the market of India is a growing and developing market.
    • Many websites have become popular today for online shopping. $(1)$ Amazon $(2)$ Flipkart.com $(3)$ Snapdeal $(4)$ Paytm $(5)$ ebay.in $(6)$ Myntra $(7)$ Shopclues.com $(8)$ Home shop 18 $(9)$ Star.C.J.com $(10)$ Infibeam.com etc. are main.
  • Stages of the process of Online Transactions : They are as below :
  • Stage prior to purchase/sale :
    • Customers gather information through various media regarding the product before its purchase and thereafter decide to buy which product from where. The product is advertised through various media to make it popular and to make its sale effective. Progressive companies make their website and advertise their products through advertisement.
  • Condition of Buying/Selling :
    • Company which desires to sell its product shows on its website its products with details along with its price and conditions. The price of the product, traders discount, cash discount, delivery of the product, packing, expense of transportation, taxes, mode of payment etc. conditions are stated.
  • Registration :
    • Before carrying any transaction with the company from which the customer wants to purchase goods online, the customer has to fill in the form and get himself registered and has to open an online account with the seller.
    • The account opener has to give the important details in e-form like name, address, telephone number etc.
    • After the account is open, password is given to the customer for transactions.
    • Due to this the details of the account of customer is protected and its kept confidential and it remains confidential.
  • To place order :
    • A person desires to purchase through online from website makes a list u of the items of his selection.
    • It is called shopping card. After preparing shopping card select the option of the mode of payment for the prod
  • Payment :
    • Through on-line purchase and sell both the parties are unknown. Payment of money is done in various modes, which include cash on delivery, cheque, net banking transfer, credit card, debit card, digital cash etc.
  • Conclusion :
    • Transactions of on-line purchase sale are increasing. For safety of transactions at the tune of registration of customers verify his identity and address.
    • Customers too should purchase from reputed website.
View full question & answer→
Question 25 Marks
Explain scope of $E$-commerce services.
Answer
      • Introduction:
    • Today in the current time traditional method of business is replaced by modern method of $E-$commerce.
    • The functions related to business such as purchase and sale, advertisement, money transfer etc. are carried on with electronic gadgets and medium.
    • As a result, expenses related to manufacturing and distributions are reduced on the other hand it has saved the time and money of customers, which was spent for purchase.
    • Today the spread of $E-$commerce is increasing very fast.
      • Meaning of $E-$Commerce :
    • $E-$commerce means "Electronics Commerce". $E-$means Electronics and commerce means Trade. (Activity of purchase and sale).
    • $E-$commerce means to receive orders from customers through electronic gadgets and medium like internet, mobile phone and to deliver goods as per the orders received and to recover money through Credit or Debit Card.
    • Process of commerce such as purchase, sale, comparison of product, money transfer etc. are carried on in $E-$commerce through electronic gadgets such as internet, computer network, $E-$mail services, bank, Credit Card, Debit Card etc. medium is used.
      • Scope of $E-$Commerce Services :
    • The scope of $E-$commerce on the basis of the services provided by it is as below.
    • $(1) B2C :$ (Business to Customer) $(2) B2B :$ (Business to Business)
    • $(3) C2C :$ (Customer to Customer) $(4) C2B :$ (Customer to Business)
      • Business to Customer $(B2C) :$
    • The trader who sells his product or service through his website is called $B2C$ service.
    • Customers watch the website of the trader and place the order of the product of their selection.
    • Thus, without any mediator trader and customer come in contact with each other and transaction of purchase and sale is carried out.
    • B2C is the best service for on line shopping and retail sale.
    • Customers can have online banking, transport, hotel booking, railway and air ticket booking etc.
      • Business to Business $(B2B)$ :
    • In this competitive age business units are dependent on other business units.
    • For this business to business means $B2B$ service is important.
    • Manufacturing units depend on raw-material selling units.
    • Due to $B2B$ service functions of interdependent units run very smooth and effective.
    • This increases the efficiency of supply management, list of Quantity of stock management, and payment management etc. activities.
      • Customer to Customer $(C2C) $:
    • Under this type of arrangement, without any middle party purchaser and seller and purchase and sell the product online.
    • On internet, having watched website and having seen the drawing of the product and known its price the desirous customer of that product.
    • If really interested in purchasing that product performs negotiations and finally fixes the deal.
    • Old motor car, furniture, building etc. are exhibited on the website of auction.
    • Anyone can take part in bid and one who bids the highest, the thing is given to him.
    • The highest bidder buys the thing on quicker.com.
    • Customer can exhibit photograph and price of the product and through negotiation he can buy and sell the product.
      • Customer to Business $(C2B)$ :
    • In this type of service the customer shows the product and its price which he wants to purchase on the other hand the trader within limit of suggested price shows the range of his products along with sales condition and mode of payment. In $C2B$, customer has wide range to select the product.
    • Moreover one cannot afford to waste time for bargaining.
      • Conclusion :
    • In the present time the scope of $E-$commerce is expanding. Government to Business $(G2B)$, Government to Civilian $(G2C)$, Government to Government $(G2G)$ services are available. In India there are many websites connecting traders, civilians and government offices.
    • As a result, people come to know about government circulars, notices, documents etc.
View full question & answer→
Question 35 Marks
Explain the steps of the process of searching information on internet.
Answer
 
  • Introduction:
    • Today from various websites on internet the information of various subjects and various sectors is obtained.
    • Internet is a blessing for studious and inquisitives. Internet should be properly used to obtain accurate information very fast and the following steps should be followed
  • To search for information on internet :
    • The following are the steps to obtain required in serial order.
  • Selection of Browser :
    • After entering internet first of all open any internet browser information easily. of your choice e.g. chrome, Firefox etc. In the figure-$1$ home page of browser chrome appears open on internet.
  • Selection of Search Engine :
    • Enter the name of search engine on search bar in browser, and search engine home page will be opened e.g. enter www.google.co.in and as showed in picture & Goo& search engine. India home page will be opened.
  • To Enter required information in search bar :
    • After opening home page enter information on required subject in the text box of the page of search bar. e.g. If the information on elephant is required then type 'elephant'. On so doing following figure No. $3$ will appear on screen
  • Select website :
    • Click on the page search button as showed in figure $3.$
    • On so doing a list of websites providing information about Elephant will appear as showed below in figure-$4.$
  • To get the required information :
    • From all websites, website which is clicked to give information on Elephant will open and you can read whatever information available on that website.
    • If you are interested in various images of elephant, then click 'images' on screen and you can see various images of Elephant as showed below in figure-$5.$
    • As above any information is available on any website.
    • Any information can be obtained in form of image, and video on Internet through various websites.
View full question & answer→
Question 45 Marks
Show the differences between Business Process Outsourcing $(BPO)$ and Knowledge Process Outsourcing $(KPO).$
Answer
Point Business Process Outsourcing ($BPO$) Knowledge Process Outsourcing ($KPO$)
  1. Meaning
 $BPO$ means special functions or process of the company assigned to be complete outside the company or to the group on contract basis. $KPO$ means to gain knowledge related service to complete the functions of the company on contract basis.
  1. Purpose
 The main objective of $BPO$ is to be free from daily subsidiary activities of business and to reduce related expense. The main purpose of $KPO$ is to reduce expense and through high quality knowledge process develops business.
  1. Scope
 $BPO$ includes back office and front office function of business. $KPO$ includes market research, legal and medical services, research and development etc.
  1. Main benefit
 Main benefit of $BPO$ is reduction in expense, growth of profit, satisfy changing demand of customers etc. Main advantage of $KPO$ is gaining skill, solution of complicated problems, reduction in expense and risk, and development.
  1. Selected nations
 India and China are preferred for $BPO$. Britain, America, Japan and Germany and preferred for $KPO$.
View full question & answer→
Question 55 Marks
What is Knowledge Process Outsourcing. $KPO$ ? Explain its importance.
Answer
  • Introduction
    • Use of new technology is necessary to survive in business competition.
    • For this the cities, regions or foreign countries where technology is developed an d human resources having technical knowledge is available at cheaper rates, at those places knowledge based process should he allotted.
    • As a result the resources engaged with production can be utilized with maximum „wacky and business risks can he faced.
  • What is knowledge Process Outsourcing?
    • The process of knowledge is getting done outside when intellectual and skilled knowledge is expected m business is called Knowledge Process Outsourcing $(KPO)$. In short, the concept of $KPO$ concentrates mainly on outsourcing related to knowledge process.
  • Importance of $KPO$ :
  • Achievement of the best skill :
    • Companies, providing $KPO$ service provide highest and best technocrats, highly qualified human resources and invest in modern technology and provide high skilled labor at cheaper rate. Thus through $KPO$ highly qualified skilled persons' knowledge is obtain at less expense.
  • Solution of Complex Problem :
    • Technical knowledge is required for solution of complicated problems. Each business unit does not have technically qualified person. This problem can be solved through $KPO$.
  • Reduction of Expenditure :
    • Through $KPO$ the expenses of market research, medical services, research and development functions, etc. can be reduced.
  • Reduction in Risk :
    • Sometimes investment made by management fails because of new research, competition, and changes in policy. In this circumstances $KPO$ is useful to reduce risk.
    • Maximum utilization of human resources :
    • Due to $KPO$ the load of employees' work is reduced. Their energy is diverted to customers oriented work.
  • Maximum use of Money :
    • Due to outsourcing of main function of business, no investment is made. Management can use the money in the work of development.
  • Concentration on main Functions :
    • Through knowledge, process outsourcing surplus fund, management can reduce its work load and concentrate on development. e.g. If the company gets the work of market research, animation, design computer programming done through $KPO$ then their load of work reduces. $4$.
  • Conclusion :
    • Consideration of knowledge outsourcing is linked in knowledge process outsourcing day to day work, stationary store of goods, facility of i canteen, are routine It does not need technological knowledge. $KPO$ is considered only for high level intellectual function.
View full question & answer→
Question 65 Marks
What is outsourcing ? Explain Business Process Outsourcing and point out its important.
Answer
  • Introduction:
    • Today scope of business has expanded. It has increased as the burden or administrative work.
    • As a result it has become quite difficult to concentrate on each and every activity of business in these circumstances.
    • It is high time to consider seriously whether some minor activities are carried on outside business by experts for less expense.
    • This consideration reduces business expense and increases business efficiency.
  • What is outsourcing ?
    • When any process or any function of business is assigned to .any group for specific period is called outsourcing.
    • Normally large business units assign their subsidiary miscellaneous administrative work outside.
    • Some business units take the benefit of outsourcing by intellectual and knowledgeable experts for their main function also.
  • The concept of $BPO$ : (Business Process Outsourcing) :
    • Business Process Outsourcing means to obtain services of other company or group on the basis of contract to complete.
    • Special functions and process of the company. e.g. call centre work of data entry, work of tele- accounting etc.
    • The countries where human resources are available at cheaper rates for specific type of work have been much popular. China and India are more popular for outsourcing.
  • Importance (necessity) of $BPO$ : It can be noted as under :
  • Cost cutting :
    • Administrative expenses can be reduced through outsourcing of market research, data entry, billing, purchase of business unit etc.
  • Increase in Profit :
    • Business unit assigns important work for outsourcing and saves time spent on ordinary administrative work.
    • As a result important function such as development of new product, satisfying customers by providing better services, increase in sale, expansion of business and thereby can increase growth of business.
  • Concentration on main business :
    • Business units assign daily administrative functions outside and management can concentrate on main matters related to business.
    • This leads to more efficiency in business.
  • Changing of demand can be satisfied :
    • Through outsourcing of business, process management can satisfy changing demands of customer.
    • Due to this, the customers get more facility so stable customer class is formed.
  • Benefit of efficiency
    • Business units recruit experts and give them training and maintain quality but it is all much expensive. Business units can maintain quality by getting the outsourcing done of important functions. .
  • Conclusion:
    • The main objective of $BPO$ is to reduce administrative expense and to make business more efficient.
    • To survive in the competition of business, quality product and service should be supplied at competitive price to the customers.
    • The contribution of $BPO$ is significant in this regard.
View full question & answer→
Question 75 Marks
Explain the meaning of internet and explain its main types.
Answer
      • Introduction:
    • Internet is a wonderful invention of science.
    • Through it one can talk sitting at home to anyone sitting in the farthest corner of the world.
    • Without visiting personally any one can get the booking of railway ticket, get a room reserved in a hotel.
    • Anyone can use online banking facility, and pay electricity and telephone bill.
    • Thus through internet number of facilities are avail to us.
      • Meaning of Internet :
    • The complete word is Inter Connected Network. 'Inter' means internal and 'net' means 'network'.
    • It is called 'internet'. Internal linking of lass of computers of the world is 'internet'.
    • Internet is the largest computer operated system of the world.
    • This system is also known as the Net, Cyber Space, Information Super Highway etc.
      • Computer Net work :
    • Internal linking system created by connecting two or more computers with hardware and software. It is called computer network.
      • Place :
    • Computer network is created in one room, among various offices located in one building. in the offices spread in vast space, and among computers in the far off places.
      • Ownership :
    • The ownership of internet belongs to nobody. There are some institutions which help in the management of various parts of network.
      • Main Types of Internet : There are four main types of Computer Network :
    • $LAN$ (Local Area Network) :
    • In this type of network the computers of specific place are connected with one another through wire or without wire.
    • $CAN$ (Campus Area Network) :
    • In this type of network all computers of the same campus are interconnected.
    • $MAN$ (Metropolitan Area Network) :
    • In this type of network the computer of city are interconnected.
    • $WAN$ (Wider Area Network) :
    • In this type of network the computers of the world without any physical barriers of boundary are connected with one another.
      • There are two divisions of this type of network.
      • $(A)$ Enterprise Van $(B)$ Global Van
    • Enterprise Van :
    • The network connecting computers of a high institution, spread at various places is known as Enterprise Van.
    • It is known as Internet. e.g. Indian Railway connects all the computers spread in the railway offices and railway stations.
    • Global Van :
    • This type of network has no geographical boundary.
    • It is spread up to various countries and continents.
    • It is a network of the networks of various institutions.
    • It is called $wvvw$ (World Wide Web).
    • In the present day, institutions providing internet services have removed the necessity of telephone and has created separate other own arrangement of communication through satellite.
    • As a result work is carried on through the cable of telephone or without cable with the satellite through Internet.
    • Form of Communication through Internet :
    • Through internet communication is carried through word (text), picture (visual) audio, and audio-visual form.
View full question & answer→
Question 85 Marks
Explain various steps of the process of communication.
Answer
 
  • Introduction :
    • Receiving and giving information is natural not only among human beings but also among all living souls on the earth.
    • Primitive man, when he was in barbarian State, he did not have any language or words yet through expressions, signs and indication messages were communicated.
    • Thereafter gradually culture civilization started and due to development of science and technology, with the use of language and signs, through various media function of communication became easy and swift.
    • Various dealings of human beings and transactions of trade and commerce are not possible without communication.
  • Meaning of Communication :
    • In Gujarati language, Communication is called 'pratyayan'.
    • It is derived from the original term 'Communis' and 'Communi Care' in latin language.
    • Communication means exchange or messages through written or verbal signs, indication, gestures, facial expressions, body posture, paintings, dance or any other form.
    • Messages or information is received from one source and is sent to another sources, is communication.
    • Thus, in communication there is mutual interaction of instructions, information, ideas, feelings, emotions between two or more people.
  • Definition of Communication :
    • Communication is such a process as it takes place among people in which the knowledge, ideas, sentiments, feelings of the sender of information is broadcaster or conveyed through proper signs and proper media.
    • It impresses the receiver of information and his behavior changes.
    • He establishes and maintains relations with him.
    • Communication means exchange of thoughts, opinions and information through speech, writing or through sign.
    • Communication is a process through which we insert our thoughts in the mind of others.
  • Characteristics (Nature) of Communication :
    • On the basis of the definition of communication its characteristics are noted as below
      • Objective activity :
    • The objective of exchange of information is to create specific understanding in other party and to impress him. so that some change may occur in his behavior and to lead him to specific direction.
      • Two - way activity :
    • Information is given and received. It does not include only imparting of information but it includes receiving of information too.
    • It is a two way activity.
      • Non-verbal communication :
    • Without using words, information is communicated through facial expressions, body posture, signs, etc. e.g.
    • Hand is used to call some body or to say good bye, or to tell go.
      • Verbal Communication :
    • Messages are sent using spoken language or written language and information is an exchange that is called verbal communication e.g. lectures, newspapers, circulars. Telephonic talk, radio talk etc.
      • Broadcasting or Telecasting through various media :
    • With the development of science and technology communication is carried out through television, telephone, radio, internet etc
      • Broad Concept :
    • Knowledge, thoughts, idea, understanding and feelings of emotions of sender are included in communication with the sender of information.
  • Conclusion :
    • Communication has a wider idea.
    • It is inevitable in every sector of human life.
    • Communication is in the centre of the development of human civilization.
    • It is not only in the center of the development of trade and commerce.
    • But also entire human civilization is centered round it.
View full question & answer→
Question 95 Marks
Explain the meaning of communication and explain its characteristics in brief.
Answer
  • Introduction :
    • Receiving and giving information is natural not only among human beings but also among all living souls on the earth.
    • Primitive man, when he was in barbarian State, he did not have any language or words yet through expressions, signs and indication messages were communicated.
    • Thereafter gradually culture civilization started and due to development of science and technology, with the use of language and signs, through various media function of communication became easy and swift.
    • Various dealings of human beings and transactions of trade and commerce are not possible without communication.
  • Meaning of Communication :
    • In Gujarati language, Communication is called 'pratyayan'.
    • It is derived from the original term 'Communis' and 'Communi Care' in latin language.
    • Communication means exchange or messages through written or verbal signs, indication, gestures, facial expressions, body posture, paintings, dance or any other form.
    • Messages or information is received from one source and is sent to another sources, is communication.
    • Thus, in communication there is mutual interaction of instructions, information, ideas, feelings, emotions between two or more people.
  • Definition of Communication :
    • Communication is such a process as it takes place among people in which the knowledge, ideas, sentiments, feelings of the sender of information is broadcaster or conveyed through proper signs and proper media.
    • It impresses the receiver of information and his behavior changes.
    • He establishes and maintains relations with him.
    • Communication means exchange of thoughts, opinions and information through speech, writing or through sign.
    • Communication is a process through which we insert our thoughts in the mind of others.
  • Characteristics (Nature) of Communication :
    • On the basis of the definition of communication its characteristics are noted as below
      • Objective activity :
    • The objective of exchange of information is to create specific understanding in other party and to impress him. so that some change may occur in his behavior and to lead him to specific direction.
      • Two - way activity :
    • Information is given and received. It does not include only imparting of information but it includes receiving of information too.
    • It is a two way activity.
      • Non-verbal communication :
    • Without using words, information is communicated through facial expressions, body posture, signs, etc. e.g.
    • Hand is used to call some body or to say good bye, or to tell go.
      • Verbal Communication :
    • Messages are sent using spoken language or written language and information is an exchange that is called verbal communication e.g. lectures, newspapers, circulars. Telephonic talk, radio talk etc.
      • Broadcasting or Telecasting through various media :
    • With the development of science and technology communication is carried out through television, telephone, radio, internet etc
      • Broad Concept :
    • Knowledge, thoughts, idea, understanding and feelings of emotions of sender are included in communication with the sender of information.
  • Conclusion :
    • Communication has a wider idea.
    • It is inevitable in every sector of human life.
    • Communication is in the centre of the development of human civilization.
    • It is not only in the center of the development of trade and commerce.
    • But also entire human civilization is centered round it.
View full question & answer→
Generate Paper FreeAll Communication. E-Commerce and Outsourcing topics