Consumer Protection — Business Studies STD 12 Commerce — Question

Explain any three assumptions of Maslow’s need hierarchy theory.

'Human Resource Management includes many specialised activities and duties'.
State any four such activities.
Or
Give two roles of human resource personnel.

Rahul Bajaj purchased a car for ₹ 18 lakh from an Automobile Company. Later on, he found defects in its engine. Suggest to him the appropriate authority, where he could file a complaint under Consumer Protection Act.

Explain the following, as features of Planning:

1. Planning is continuous.
2. Planning is futuristic.

Explain the importance of ‘Financial Planning’.

Distinguish between the principles of ‘unity of direction' and 'unity of command'.

Rishitosh Mukerjee has recently joined AMV Ltd, a company manufacturing refrigerators. He found that his department was under-staffed and other departments were not cooperating with his deparment for smooth functioning of the organisation. Therefore, he ensured that his department has the required number of employees and its cooperation with other deparments is improved.

1. Idenfity the level at which Rishitosh Mukerjee was working.
2. Also, state three more functions required to be performed by Rishitosh Mukerjee at this level.

The workers of Vyam Ltd. are unable to work on new and hi-tech machines imported by the company to fulfill the increased demand. Therefore, the workers are seeking extra guidance from the supervisors.
The supervisor is overburdened with the frequent calls of workers.
Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle their work independently ?
Also state any three benefits that the workers will derive by the decision of the supervisor.

Clarify the difference between the ‘Principle of critical-point control’ and ‘Principle of management by exception’.

Differentiate between 'method' and 'budget' as types of plans.