Consumer Protection — Business Studies STD 12 Commerce — Question

Which Act of Consumer Protection provides for the formation of ‘Consumer Protection Councils’ in every district and the State of the country?

Management of any organisation strives to attain different objectives. Enumerate any two such objectives.

If Taylor's principles and techniques are focused on workers' efficiency, then Fayol's principles are focussed on which area?

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.

What is meant by ‘Diversification’?

Why is it said that ‘planning is looking back’?

What do you mean by incentives?

In a school principal makes sure that every instruction, order or information given by him must be passed to vice-principal then Head of the department and then to teachers and students must be informed by respective teachers only. He never allows teachers to directly communicate with him.1. State the Principle of Henry Fayol followed by the school principal.2. In case of emergency which concept of Scalar Chain can be used by teacher to pass urgent message directly to principal.

Name the process of working with and through others to effectively achieve organisational objectives by efficiently using its limited resources in the changing environment.

State any two responsibilities of a consumer.