Questions · Page 3 of 5

1 Marks Question

Question 1011 Mark
Identify the need in which an employee desires growth and self-fulfilment.
OR
'It refers to the drive to become what one is capable of becoming. Identify the need.
Answer
Self-actualisation need.
View full question & answer
Question 1021 Mark
_______ leader gives orders only after consulting the group and works out the policies with the acceptance of the group.
Answer
Democratic leader gives orders only after consulting the group and works out the policies with the acceptance of the group.
View full question & answer
Question 1031 Mark
What type of barrier to communication takes place when a symbol or word of the message has more than one meaning?
Answer
Semantic barrier.
View full question & answer
Question 1051 Mark
How does motivation reduce employee turnover?
Answer
If a manager provides suitable incentives to the employees to motivate them, they may not think of leaving the organisation. This will reduce employees turnover.
View full question & answer
Question 1061 Mark
What type of communication is represented through free flow communication network?
Answer
It represents formal communication with one another freely and quickly.
View full question & answer
Question 1071 Mark
What is a motive?
Answer
A motive is an inner state that energises, activates or moves and directs behaviour towards goals.
View full question & answer
Question 1081 Mark
What is meant by ‘Profit Sharing’?
Answer
It refers to providing share in profit of the organisation to the employees besides their regular remuneration.
View full question & answer
Question 1091 Mark
Define financial incentives.
Answer
Financial incentives refer to the incentives which are in direct monetary form as measurable in monetary terms like bonus, profit sharing etc.
View full question & answer
Question 1101 Mark
State any one importance of directing function of management.
Answer
Directing guides employees to fully realise their potential and capabilities by motivating and providing effective leadership.
View full question & answer
Question 1111 Mark
Explain how supervision helps in optimal utilisation of resources.
Answer
Optimum Utilisation of Resources: Under supervision, all the activities are closely monitored. In this situation, better utilisation of all the resources like human, material, machinery, etc. takes place. The problem is at once solved because the employees are always under a close watch. As a result, they start doing effective work in minimum possible time.
View full question & answer
Question 1121 Mark
Name the communication barrier in which message is:
  1. Decoded differently by different people.
  2. Understood differently due to different state of mind of sender and receiver.
Answer
  1. Semantic barriers.
  2. Psychological barriers.
View full question & answer
Question 1131 Mark
What is meant by ‘Bonus’ as a type of monetary incentive?
Answer
It refers to that payment to employees in addition to their regular remuneration which is paid as a reward of their good services.
View full question & answer
Question 1141 Mark
If two heads of different departments are communicating with each other, in that case, which channel of communication they are following?
Answer
Formal communication, using horizontal line, is followed as the two departmental heads of same management level are exchanging information.
View full question & answer
Question 1151 Mark
How does co-partnership stock option motivate employees?
Answer
A feeling of ownership is created among employees which motivates them to contribute for the growth of the organisation.
View full question & answer
Question 1161 Mark
Which needs are satisfied through non-financial incentives?
Answer
Psychological and social needs of a person are satisfied through non-financial incentives.
View full question & answer
Question 1171 Mark
Is directing necessary at planning stage? Give reason in support of your answer.
Answer
No, directing is not necessary at planning stage, it is necessary at execution/ operational stage.
View full question & answer
Question 1181 Mark
Explain, in brief, the term ‘supervision’ as an element of directing.
Answer
It refers to monitor the progress of routine work of one’s sub-ordinates and guiding them properly. Supervision is an important element of the directing function of management. Supervision has an important feature that face-to-face contact between supervisor and his subordinate is a must.
View full question & answer
Question 1191 Mark
What is meant by ‘Loss by Transmission’ as a barrier to communication?
Answer
When a message is received by a person having passed through many people, generally it loses some of its truth. This is called loss by transmission.
View full question & answer
Question 1201 Mark
How does co-partnership stock option motivate employees?
Answer
A feeling of ownership is created among employees which motivates them to contribute for the growth of the organisation.
View full question & answer
Question 1211 Mark
Define the term ‘supervision’.
Answer
According to Viteles, “Supervision refers to the direct and immediate guidance and control of subordinates in the performance of their task”. In conclusion, it may be said that in supervision, the supervisor maintains a strict vigil on the work of his subordinates, and if needed guides them also, so that plans may be implemented.
View full question & answer
Question 1221 Mark
How to deal with rumours in an organisation?
Answer
Good comunication system and fair policies should be in place to resolve this problem.
View full question & answer
Question 1231 Mark
In an organisation, the employees are being paid fair wages/ remuneration and productivitybased bonus. Which values are highlighted here?
Answer
  1. Increase in morale.
  2. Increase in productivity.
  3. Improvement in life standard of employees.
View full question & answer
Question 1241 Mark
Leader plays a key role in introducing required changes in the organisation. How?
Answer
Leader persuades, clarifies and inspires people to accept changes whole-heartedly.
View full question & answer
Question 1251 Mark
What do you mean by single chain communication network?
Answer
It represents communication between superior and subordinate, through a single chain.
View full question & answer
Question 1261 Mark
Explain, in brief, the term ‘leadership’ as an element of directing.
Answer
It refers to influence others in such a manner to do work what the leader wants them to do. Leadership plays an important role in directing. Only through this quality, a manager can inculcate trust and zeal among his subordinates.
View full question & answer
Question 1271 Mark
What is feedback in communication process?
Answer
Feedback includes all actions of receiver indicating that he has received and understood the message of the sender.
View full question & answer
Question 1281 Mark
What do you mean by incentives?
Answer
Incentives refer to all measures which are used to motivate employees to improve their performances.
View full question & answer
Question 1291 Mark
How does communication promote industrial peace?
Answer
Mutual understanding and cooperation is promoted between the management and workers through two-way communication process.
View full question & answer
Question 1301 Mark
State one negative aspect of job security as an incentive.
Answer
People may become complacent, i.e., they might feel so satisfied with their job that they do not want to change it.
View full question & answer
Question 1311 Mark
Leader plays a key role in introducing required changes in the organisation. How?
Answer
Leader persuades, clarifies and inspires people to accept changes whole-heartedly.
View full question & answer
Question 1321 Mark
State the characteristics which help to develop better organisational climate.
Answer
Reward-orientation, individual autonomy, consideration to employees, risk taking, etc.
View full question & answer
Question 1331 Mark
State the type of barrier mentioned in the following statements:
  1. These are concerned with encoding/ decoding of messages.
  2. A worried person cannot communicate properly.
  3. Authority relationships and rules and regulations obstruct communication.
  4. Personal factors of both sender and receiver.
Answer
  1. Semantic barriers.
  2. Psychological barriers.
  3. Organisational barriers.
  4. Personal barriers.
View full question & answer
Question 1341 Mark
Give an example of 'Employee Recognition Programmes' as a non-financial incentive.
Answer
Employee Recognition Programmes means acknowledging the contribution made by an employee with appreciation. They feel motivated to perform or work at higher levels. This non-financial incentive satisfies an employee's affiliation and esteem needs.
View full question & answer
Question 1351 Mark
Assume you are the the manager of Raj Enterprises. At one of the meeting held recently, the CEO of the company announced a plan to use new technology in manufacture of components parts of the automobile.
Since the CEO had not taken either the engineers in the company or the other employees in confidence before making this announcement, it was misinterpreted. The employees believed the new technology would threaten their existence. They immediately planned a strike. no
In this case, there was distortion in communication. Suggest two points for effective communication.
Answer
Two points for effective communication are:
  1. Consult others before communicating.
  2. Clarify the ideas before communication.
View full question & answer
Question 1361 Mark
Give two types of formal communication.
Answer
Two types of formal communication are:
  1. Vertical communication.
  2. Horizontal communication.
View full question & answer
Question 1371 Mark
Name the incentive which refers to 'give more autonomy and powers to subordinates' and how are people affected by this incentive?
Answer
Employee Empowerment: Due to this incentive, people start feeling that their jobs are important and they contribute positively to use their skill and talents in the job performance.
View full question & answer
Question 1381 Mark
Define grapevine.
OR
Why is informal communication referred to as grapevine?
Answer
Grapevine is defined as the network of informal communication, which can spread in any direction irrespective of the official channels in the organisation structure.
View full question & answer
Question 1391 Mark
Rabindar is the Plant Superintendent in J.K. Paper Mills. He gives orders to his subordinates and expects them to obey and never to be contradicted. He gives rewards and imposes penalties as and when required.
  1. What kind of leadership style is followed by Rabindar?
  2. Under what circumstances this style should be followed?
Answer
  1. Autocratic Leadership.
  2. This should be followed where production has to be on time, labour productivity is to be ensured and quick decision making is needed.
View full question & answer
Question 1401 Mark
Distinguish between Managership and Leadership on the basis of ‘Scope’.
Answer
The scope of managership is wider than leadership.
View full question & answer
Question 1411 Mark
What do you mean by non-financial incentives?
Answer
The incentives which are not measurable in terms of money are known as non-financial incentives like status, job security, recognition etc.
View full question & answer
Question 1421 Mark
Identify the leaders.
  1. He dominates and commands his group.
  2. He listens to the suggestions of subordinates.
  3. He serves as a contact to bring the information.
Answer
  1. Autocratic leader.
  2. Democratic leader.
  3. Free-rein leader.
View full question & answer
Question 1441 Mark
Give one assumption of Maslow’s Theory.
Answer
There are many needs of people and their order can be made.
View full question & answer
Question 1451 Mark
Who is a supervisor?
Answer
A supervisor is a person who oversees what is being done by subordinates and gives instructions to ensure optimum utilisation of resources.
View full question & answer
Question 1461 Mark
Give any two measures to improve effectiveness of communication.
Answer
Two measures are:
  1. Ensure proper feedback.
  2. Be a good listener.
View full question & answer
Question 1471 Mark
What is meant by Need Hierarchy?
Answer
Need Hierarchy shows that people have a wide range of needs which motivate them to strive for fulfillment. Needs have a definite sequence of domination. Second need does not dominate until first need is reasonably satisfied and so on. It shows that man is never fully satisfied. If one need is satisfied, the other need arises.
View full question & answer
Question 1481 Mark
On which two bases Maslow’s Hierarchy of Needs can be criticised?
Answer
  1. Maslow’s hierarchy of needs is not permanent. This changes according to the situation.
  2. It is not necessary that the needs of only one category be strong at a time and the remaining remain unimportant.
View full question & answer
Question 1491 Mark
It means some obstruction or hindrance to communication. Give its two examples.
Answer
Noise: Its examples are a poor telephone connection, an inattentive receiver etc.
View full question & answer
Question 1501 Mark
Why is it said that 'the supervisor is a link between management and the operative employee's?
Answer
The supervisor is a link between workers and management because he conveys management's ideas and instructions to the workers, on one hand and worker's problems and suggestions to the management on the other.
View full question & answer