Questions · Page 4 of 5

1 Marks Question

Question 1511 Mark
How does directing bring stability and balance?
Answer
Directing function instructs, guides, supervises and inspires the subordinates in such a manner that it maintains balance between individual and organisational goals.
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Question 1531 Mark
Explain in one sentence how direction is a pervasive function of management.
Answer
Directing is required in every department and at every level of the organisation.
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Question 1541 Mark
Give two features of directing.
Answer
Two features of directing are:
  1. It initiates action in the organisation.
  2. It is a continuous process.
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Question 1551 Mark
The top management of 'Raheja Ltd' focuses on maintaining an effective two way communcation with their employees. They aim to keep everyone well informed and involve employees in company activities and provide opportunities for them to give their feedback.
What will company achieve with this type of communiation? Give any two points.
Answer
The company will achieve following with this type of communication:
  1. Good communication helps in the smooth functioning of the enterprise.
  2. Increases managerial efficiency.
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Question 1561 Mark
State any two qualities of a good leader.
Answer
Two qualities of a good leader are:
  1. Initiative.
  2. Communication skills.
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Question 1571 Mark
What is Democratic Leadership Style?
Answer
It refers to that leadership style in which the leader consults with his subordinates before making any final decision.
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Question 1591 Mark
What are financial incentives?
Answer
Financial incentives are those which are in direct monetary form or measurable in monetary terms. They may be in the form of bonus, profit sharing, etc.
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Question 1601 Mark
What is meant by ‘supervision’?
Answer
It refers to monitor the progress of routine work of one’s subordinates and guiding them properly.
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Question 1611 Mark
What do you understand by wheel form of communication network?
Answer
It represents communication of subordinates with their superior but not among themselves.
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Question 1621 Mark
State Bank of India has its training institute at Hyderabad. This institute has one of the objective to prepare employees to face the complexities of the rapidly changing marketplace and to bring a paradigm shift in the work culture by instilling leadership qualities.
Give any two benefits SBI wants to achieve by building leadership qualities.
Answer
Two benefits that SBI wants to achieve by building leadership qualities are:
  1. Leaders help in implementing changes in the organisation.
  2. Leaders are able to handle conflicts effectively.
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Question 1631 Mark
To encourage innovation and creativity, Sunshine Enterprises has set up a team called 'incubators'. They are specially selected senior executives of the company whose responsibility is to ensure that the innovative ideas are generated by the employees.
The company rewards and encourages the employees through its recognition and reward.
  1. What element of directing is being used by Sunshine Enterprises.
  2. Identify two ways in which this element is being implemented.
Answer
  1. Motivation.
  2.  
  1. Financial incentive- Stock option.
  2. Non-financial incentive-Rewards and recognition.
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Question 1641 Mark
What is Autocratic Leadership Style?
Answer
It refers to that leadership style in which the leader tends to run the show all by himself.
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Question 1651 Mark
Motivation produces goal-directed behaviour. Support the statement by giving an example.
Answer
For example: Objective of improving the performance of employee promotion in the job may be given.
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Question 1661 Mark
What is meant by directing?
Answer
It refers to instructing, guiding, communicating and inspiring people to achieve common objectives.
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Question 1671 Mark
How is leadership helpful to an organisation in case of change in environment?
Answer
Leadership plays a key role in introducing changes. A leader persuades and inspires people to adapt to changes.
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Question 1681 Mark
Why is motivation taken as a complex process?
Answer
Because any particular type of motivation may not have the same effect on all the members as individual have their heterogeneous expectations.
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Question 1691 Mark
What is meant by Physical Safety?
Answer
It refers to defence against accidents, attacks, diseases and other unexpected problems.
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Question 1701 Mark
How does supervisor maintain discipline?
Answer
By keeping a constant check on the worker's activities, a supervisor ensures discipline in the organisation.
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Question 1711 Mark
In what two ways the term supervisor can be understood?
Answer
Firstly, it can be understood as an element of directing. Secondly, as a function performed by supervisors in the organisational hierarchy.
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Question 1721 Mark
Give an example of how a non-financial incentive may also involve monetary aspect.
Answer
If an individual is given promotion, it involves increase in his pay also.
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Question 1731 Mark
State any one characteristic of leadership.
Answer
Leadership indicates ability of an individual to influence the others.
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Question 1741 Mark
Define non-financial incentives.
Answer
According to Dubin, “Non-financial motivators are in the form of mental reward”. It means that they are not directly related with money. They are helpful to satisfy the top hierarchy needs, such as self-actualisation.
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Question 1751 Mark
What are barriers of communication?
Answer
Barriers of communication are the hindrances or inadequacies in the communication process which prevents the receiver from understanding the message in the way it was intended for.
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Question 1761 Mark
Name the element of directing under which.
  1. The manager oversees the worker's activities.
  2. The manager shares information with subordinates.
  3. The manager assures that worker's needs will be taken care of.
  4. The manager attemps to influence his subordinates.
Answer
  1. Supervision.
  2. Communication.
  3. Motivation.
  4. Leadership.
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Question 1771 Mark
What is meant by ‘Feedback’ in communication process?
Answer
It refers to a signal pointing out to what extent the receiver has really received and understood the sender’s message correctly.
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Question 1781 Mark
Raghav works as a banquet manager in a hotel. He feels highly motivated at his job because the work that is assigned to him frequently involves variety of challenges. He is given more autonomy and responsibility and provided with ample opportunities for personal growth and a meaningful work experience. Identify the type of non-financial incentive being offered to Raghav.
Answer
Job Enrichment is the type of non-financial incentive being offered to Raghav.
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Question 1791 Mark
Name the function of management that recognizes the importance of every single person employed by an organisation.
Answer
Directing is the function of management that recognizes the importance of every single person employed by an organisation.
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Question 1801 Mark
Communication boosts morale and provides motivation to the employees. How?
Answer
A manager motivates, influences and satisfys the subordinates through good communication. He boost their morale by good human relations.
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Question 1811 Mark
Mohan, a supervisor in a factory, always expects that his subordinates should obey him but he is not interested in taking suggestions and feedback from his subordinates. Do you think that this quality of Mohan will help him to become a good leader?
Answer
No, it is important that a leader should be a good listener, as, taking suggestions and feedback will help in initiating action effectively in future. Leadership does not mean forcefully inducing someone to follow.
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Question 1821 Mark
What are semantic barriers?
Answer
Semantic barriers are problems and obstructions in the process of encoding and decoding of message into words or impressions.
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Question 1831 Mark
Give the name of the barrier mentioned through the following statements:
  1. These are concerned with problems and obstructions in the process of encoding and decoding of message into words or impressions.
  2. A worried person cannot communicate properly and an angry receiver cannot understand the real meaning of message.
  3. Factors relating to organisation structure, authority relationships, rules and regulations may act as barriers.
  4. Personal factors of both sender and receiver may exert influence on effective communication.
Answer
  1. Semantic barriers.
  2. Psychological barriers.
  3. Organisational barriers.
  4. Personal barriers.
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Question 1841 Mark
A liquor manufacturing firm provides liquors to its employees at cheaper rates to motivate them. Which values are deficient in this plan?
Answer
  1. Increase in social evils.
  2. Encouragement of drinking habits.
  3. Improper way of motivation.
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Question 1851 Mark
Rajshree, the Human Resource Manager is facing a peculiar problem, that employees being trained in the company are Working for 8-9 months and leaving jobs. Many employees are absenting themselves frequently from work.
To analyse the problem, she started doing interviews and found out that the main reasons for such behaviour are.
  1. Financial increments as promised are not given.
  2. Rewards and recognition are not given to them even after giving good suggestions which are even implemented by the company.
  3. What should Rajshree do to turn negative attitudes of employees towards positive attitude?
Answer
Motivation: Rajshree should use financial and non-financial incentives to motivate the employees. This will ensure reduction in employee turnover and absenteeism.
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Question 1861 Mark
'Motivation can be positive or negative'. Comment with examples.
Answer
  1. Positive motivation provides positive rewards like increase in pay, promotion, recognition etc.
  2. Negative motivation uses negative means like punishment, stopping increments, threatening etc. which also may induce a person to act in the desired way.
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Question 1871 Mark
How does lack of attention a barrier to communication?
Answer
The preoccupied mindset of receiver neither give attention to the message nor grasp it which results in ineffective communication.
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Question 1881 Mark
What is meant by ‘Financial Incentives’?
Answer
It refers to incentives which are in direct monetary form or measurable in monetary term.
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Question 1891 Mark
How does communication act as a basis of decision making?
Answer
Communication provides the manager needed information for decision making.
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Question 1901 Mark
Give two examples of semantic barrier to effective communication.
Answer
Two examples of semantic barrier are:
  1. Badly expressed message.
  2. Faulty translations.
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Question 1911 Mark
Give the elements of directing function of management.
Answer
The elements of directing function of management are:
  1. Motivation.
  2. Leadership.
  3. Communication.
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Question 1921 Mark
Give an example of negative form of motivation.
Answer
Deduction in salary, when an employee arrived late due to traffic jam.
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Question 1931 Mark
What is encoding of a message?
Answer
It is the process of converting the message into communication symbols such as, words, pictures, gestures, etc.
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Question 1941 Mark
Define rumour.
Answer
Rumour is a piece of information that may or may not be true, when people are talking about it. It consists of information, which is transmitted through grapevine without an evidence.
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Question 1951 Mark
Explain in one sentence, how directing is a pervasive function of management.
Answer
Directing is required in every department and at every level of the organisation. Thus, it is pervasive.
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Question 1971 Mark
Which quality enables the leader to grab opportunities?
OR
A good leader does not wait for opportunities but creates them'. Which quality of a good leader is highlighted by this statement?
Answer
Initiative.
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Question 1981 Mark
Name two types of financial incentives.
Answer
Two types of financial incentives are:
  1. Pay and allowances.
  2. Profit sharing.
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Question 1991 Mark
Give some examples of perquisites offered to employees.
Answer
Car allowance, housing, medical aid, education to children, etc.
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Question 2001 Mark
Define leadership.
Answer
Leadership may be defined as the process of influencing the behaviour of people by making them strive voluntarily towards the achievement of goals.
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1 Marks Question - Page 4 - Business Studies STD 12 Commerce Questions - Vidyadip