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Question 11 Mark
Define 'Marketing - Mix.'
Answer
Marketing mix is the mixture of controllable marketing variables that the firm uses to pursue the sought level of sales in the target market.
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Question 21 Mark
Name the 'Pricing Policy' adopted by an Entrepreneur in which maximum price is determined by the ability of the customer to pay.
Answer
Skimming Price Method.
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Question 31 Mark
Identify the intermediaries involved in the indirect-selling mode.
Answer
In indirect selling mode intermediaries are – manufacturers, wholesalers retailers and consumers.
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Question 41 Mark
What is meant by 'Product-Mix' ?
Answer
Product mix is defined as the set of all product lines and items which a particular entrepreneur, seller or a manufacture offers for sale to the buyers or customers.
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Question 51 Mark
Name the marketing function which is concerned with transfer of goods from the producer to customer.
Answer
Functions of Physical Supply-Transportation/Distribution mix.
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Question 61 Mark
Define 'Marketing Strategy'.
Answer
A process that can allow an organisation to concentrate its resources on the optimal opportunities with the goals of increasing sales and achieving a sustainable competitive advantage.
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Question 71 Mark
State how 'Penetrating-Pricing Method' facilitate in expanding the market.
Answer
'Penetrating Pricing method 'covers a large area of the market, and the price is kept low so that the product can penetrate into the mass market, thus facilitating in expanding the market.
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Question 81 Mark
Name the two most crucial behavioural characteristics of an Entrepreneur.
Answer
Two most crucial behavioral characteristics:
  1. Talent to perceive and opportunity.
  2. Creativity to innovate and build something of value.
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Question 91 Mark
Why 'Consumer' is called a 'King'? State.
Answer
The consumer is the fulcrum and the pivotal (central) point and all marketing activities operate around this central point.
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Question 101 Mark
Give one example stating how the 'nature of products' affect the channels of distribution.
Answer
When the product is very costly it is best to use a small distribution channel. Form example, industrial machinery or gold ornaments are very costly products that is why for their distribution small distribution channel is used. On the other hand, for less costly products long distribution channel is used.
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Question 111 Mark
What is meant by marketing mix?
Answer
Marketing mix is a combination of the four elements, i.e. product, price, promotion and place, in order to achieve the desired goals in marketing.
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Question 121 Mark
What is meant by ‘integrative negotiations’?
Answer
Integrative negotiations are commonly referred to as- 'win-win'. In this type of negotiation, each side is working towards a solution where everyone wins something.
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Question 131 Mark
Marketing Plan is a document:
  1. Regarding the marketing objectives, strategies and activities to be followed by the new Enterprise.
  2. Which describes the flow of goods/services from production point to the customers.
  3. Which determines how many units must be sold or how much sales volume must be achieved in order to have break-even-point.
  4. Which reflects the projected cash available with the Enterprise.
Answer
  1. Which reflects the projected cash available with the Enterprise.
Explanation:

Regarding the marketing objectives, strategies and activities to be followed by the new enterprise.

Marketing plan explains the market plans and strategies related to how will the product be distributed, priced and promoted.
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Question 141 Mark
‘First School Ltd.’ is an acclaimed infrastructure development company. It designs the buildings for educational institutions in a unique way to give the maximum benefits of nature to the different stakeholders in the institution. Generally, the buildings have been designed by them in such a way that during the day maximum sunlight is utilized and solar panels conserve solar energy for the rest of the day. This helps to conserve electricity and reduce the electricity bill.
Identify the type of value added by ‘First School Ltd.’.
Answer
Environmental added Value.
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Question 151 Mark
What is the significance of after sales service in a Product Mix?
Answer
Significance of after sale service in a Product Mix is as follows:
  1. Goodwill: A better after sale service enhances the goodwill of the company.
  2. Faith: Faith of the customers is increased with an effectivtere af sale service.
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Question 161 Mark
Define advertising?
Answer
Advertising is a paid form of communication designed to attract or persuade potential customers to choose the product or service over that of a competitor.
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Question 171 Mark
What are the components of marketing mix?
Answer
The four components of marketing mix are:
  1. Product
  2. Price
  3. Place
  4. Promotion
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Question 181 Mark
When do we conclude that a business has failed?
Answer
It can be concluded that a business has failed when it ceases its operations due to its inability to make a profit or to be being in enough revenues to meet its expenses.
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Question 191 Mark
List some shopping products.
Answer
Shopping products include trousers, shirts, pants, frocks, furniture; small electronic items,
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Question 201 Mark
Kamakshi Wears', a premium boutique uses good quality stationery. What does it portray?
Answer
Use of good quality stationery portrays a positive image of the business.
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Question 211 Mark
Mention two factors affecting pricing of the commodity.
Answer
Cost of production, goals of firm, prevalent competition etc. affect the price of the commodity.
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Question 221 Mark
What are the factors you would keep in mind for the distribution to a seasonal goods market?
Answer
Following factors would be kept in mind:
  1. Proper planning for the distribution is made in advance.
  2. Financially strong channel like dmembers ealers dare appointe.
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Question 231 Mark
Describe a Logo of a famous brand.
Answer
McDonald's golden arch (M) is a famous logo. By seeing this logo consumers expect fast service, inexpensive prices, and a specific type of food around the corner. This gives a competitive advantage over less recognizable restaurants.
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Question 241 Mark
What are the basic points which should be kept in mind while engaging in integrative negotiations?
Answer
The basic points to be kept in mind are as follows:
  1. Multiple issues: A multitude of issues are to be negotiated upon.
  2. Sharing: Cooperation is the essence of negotiation
  3. Problem solving: In this method, parties integrate their problems towards a positive solution.
  4. Bridge building: This negotiation should be carried on with a view of developing long-term relationships.
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Question 251 Mark
Name some products, which require after-saleers s.vices
Answer
Scooters, cars, motorcycles, televisions, music systems, sewing machine, etc. require after sales service.
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Question 261 Mark
What is meant by goal setting?
Answer
“Establishing short or long term objectives, usually incorporating deadlines and quantifiable measures.”
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Question 271 Mark
Give examples of patentable inventions.
Answer
  1. Patentable inventions include Art, Process, Method or Manner of manufacture;
  2. Machine, Apparatus or other Articles
  3. Substances produced by Manufacturing
  4. Computer Software which has Technical application to Industry or is used with Hardware Product Patent for Food/Chemical/Medicines or Drugs.
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Question 281 Mark
Why is location considered to be an important factor for the success of the business?
Answer
Location is considered to be an important factor for the success of a business because good To location increases customers accessibility and also has a favourable impact on its goodwill.
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Question 291 Mark
An entrepreneur launches a new product in the market with high price. Identify the type of pricing.
Answer
It is skimming price method.
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Question 301 Mark
Give the meaning of BTL.
Answer
BTL- Below-the-line methods are very specific, memorable activities focused on targeted groups of consumers. They are under the control of the organisation. Below-the-line methods include. Sponsorship, sales promotions, public relations, personal selling, direct marketing.
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Question 311 Mark
What is marketing strategy?
Answer
Marketing strategy is defined by David Aaker as “A process that can allow an organization to concentrate its resources on the optimal opportunities with the goals of increasing sales and achieving a sustainable competitive advantage.”
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Question 321 Mark
Describe the tag line of Promise tooth paste.
Answer
Balsara Hygiene products, launched their 'Promise' toothpaste in 1978 and took an aggressive stand against its competitors. It then secured the second highest market share. It was due to the tagline—“The unique toothpaste with time-tested cloe-ovil."
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Question 331 Mark
What does the industrial design protect?
Answer
Industrial design protects the visual design of objects that are not purely utilitarian.
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Question 341 Mark
Why is pricing crucial in an entrepreneurial activity?
Answer
In an entrepreneurial activity pricing is crucial because of following reasons:
  1. Profit: When the pre-determined price is fixed an entrepreneur can obtain predetermined profit.
  2. Source of revenue: Selling of the product is the only source of revenue for the producer. A regular sale makes the revenue regular.
  3. Determines demand: Demand is dependent on the price of the e product. Carefully fixed price by an entrepreneur does not lose its customers; on the contrary there is continuous increase in its customers.
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Question 351 Mark
Give some methods of classifying the product.
Answer
Products can be classified as:
  1. Consumer products: It includes fans, vegetables, toothpaste, fruits, soaps, shampoos etc. these include final goods.
  2. Capital goods: It includes all those goods needed by the producers for producing goods e.g. tools, equipment, nut-bolts, machines, etc.
  3. Services: These are invisible and intangible goods provided by various entrepreneurs to the customers. For example, banking, transportation, tourism, movies, etc.
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Question 361 Mark
Enlist the various brands of Hindustan Unilever and also the impression that is made on the consumers.
Answer
Lifebuoy - It stands for 'Good health' Lifebuoy liquid, Lifebuoy Personal, Lifebuoy Plus and Lifebuoy Gold to cover various price sub-segments in the health segment.Liril- brand name with the “freshness” concept.
Lux - brand name for "beauty soap for film stars”.
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Question 371 Mark
Identify the channel of distribution:
  1. When the quantity of the product sold is very small.
  2. When the product has a seasonal value.
Answer
  1. When the quantity of the product sold is very small, then direct channel of distribution should be used.
  2. When the product has a seasonal value, then long channels should be used.
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Question 381 Mark
What is penetrating pricing?
Answer
Penetrating pricing is the method of pricing in which the entrepreneur introduces its product in the market with low price compared to competitors. The low price increases the sale of the product tremendously. Normally for keeping low price, the profit margin is normally kept very low. The product thus captures the major part of the market e.g. Hero Honda, CD Dawn motorbike was introduced with the same pricing method. The CD Dawn penetrated into the market and captured major part of the market. Recently Bajaj CT-100 also followed the tactics. Wheel active detergent powder kept the price of Rs. 20 per half kilogram. This also captured the market quickly.
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Question 391 Mark
Give some examples of generic name and their brand names.
Answer
S.No.
Generic Brand
Brands Names
i.
Detergents
Nirma, Surf, Ariel, Rin, etc
ii.
Pen
Parker, Rotomac, Cello, Reynolds, etc.
iii.
Car
BMW, Honda, Maruti, etc.
iv.
Refrigerator
LG, Whirlpool, Godrej, etc.
v.
Television
Sony, LG, Videocon, Samsung, etc.
vi.
Milk products
Amul, Paras, Mother Dairy, etc.
vii.
Cosmetics
Ponds, Lakme, Revlon, etc.
So, the minute a brand name is used, identification of the product becomeys eas.
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Question 401 Mark
Mixed negotiation is a mixture of which two negotiation methods?
Answer
Mixed negotiation is a mixture of inductive and deductive negotiations.
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Question 411 Mark
What must be done to safeguard a brand against imitation?
Answer
The entrepreneur should legally protect brand name or mark of the product through trade mark. Trade mark guard the product against ditto imitations.
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Question 421 Mark
Define Branding.
Answer
'Branding' is a process, a tool, a strategy, an orientation whereby a name, a sign, or a symbol etc. is given to a product by the entrepreneur so as to differentiate his/her product from the rival products.
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Question 431 Mark
What do you understand by ERM?
Answer
Employee Relationship Management (ERM) refers to managing the relationship between employers as well as between employers at the same level or at different hierarchical levels.
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Question 441 Mark
Give examples of the brand that are short, sweet and catchy and have earned a reputation for good quality
Answer
Lux, Vim, Rin, VIP, Amul, Titan, Konica, Liv52, Quickfix, Band-aid, Sunflame, Surf, Dalda and many more have earned a reputation for good quality.
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Question 451 Mark
Give the meaning of BTL.
Answer
BTL stands for Below The Line. These promotional methods are very specific, memorable activities focused on targeted groups of consumers. These include sponsorships, sales promotion, public relations, etc.
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Question 461 Mark
Name some durable products.
Answer
Fans, coolers, air conditioners, fridges, furniture etc. are durable products.
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Question 471 Mark
What is meant by 'product mix?
Answer
A product has several dimensions such as size and weight of the product, its quality, brand name, package, warranties, etc. These dimensions are collectively called product mix,
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Question 481 Mark
What is the biggest benefit of CRM?
Answer
The biggest benefit of CRM system is that all business data from all departments is stored and accessed from a single or a centralised location by the management and the employees.
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Question 491 Mark
What is defined as the cost incurred by a company to produce one unit of sale?
Answer
Unit cost can be defined as the cost incurred by a company to produce, store and sell one unit of sale of a particular product or service. It refers to the variable cost of production.
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