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48 questions · timed · auto-graded

Question 11 Mark
Explain any two factors affecting price of a product.
Answer
Factors affecting price of a product: (Any two factors)(i) Product Cost(ii) Utility and Demand(iii) Extent of competition in the market(iv) Government and Legal Regulations(v) Pricing Objectives(vi) Marketing Methods used
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Question 21 Mark
Good Living Ltd. manufactures mosquito repellent tablets. These tablets are packed in strips of 12 tablets each. Each of these strips are packed in a cardboard box, 48 such boxes are then placed in a big corrugated box and delivered to various retailers for sale. State the purpose of packaging the tablets in a corrugated box.
Answer
The packaging of tablets in a corrugated box is necessary for the purpose of storage, identification and transportation.
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Question 31 Mark
It is necessary that goods and services must be made available to the customers at the right place, in the right quantity and at right time.(a) Name and explain the concerned element of Marketing Mix given above.(b) Explain the components of this element.
Answer
(a) Name: Place/physical distributionThe physical handling and movement of goods from place of production to the place of distribution is referred to as physical distribution.(b) Components of Physical distribution/Place:1.Transportation 2.Warehousing 3.Inventory control 4.Order processing
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Question 41 Mark
Radha found a worm crawling out of newly opened tetra pack of a juice manufactured by a reputed company, Zest, Ltd.. She went back to the shopkeeper from whom the pack was purchased who directed her to call up the customer care centre. When all her efforts failed,she went to a consumer activist group to seek help. The group decided to help Radha and take measures to impose restrictions on the sale of the firm's products of the particular batch and urge customers to refrain from buying the products of the company. Zest Ltd. lost its image in the market. The CEO gives the responsibility of bringing back the lost image of the company to a Manager.(a) Identify the concept of Marketing Management which will help the manager getting the firm out of the above crisis.(b) Also explain the role of above identified concept by stating any two points.
Answer
(a)Public Relations.(b) Role of public relations can be discussed with respect to the functions which the department performs:(any two)(i) Press relations(ii) Product publicity(iii) Corporate communicatio(iv) Lobbying.(v) Counselling.
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Question 51 Mark
Zoom Udyog, a car manufacturing Co., has started its business with Zoom 800 and slowly launched Zoom-1000, Wagon-Z, Swy-fy etc. and offered various services like after sale service, availability of spare parts etc. Identify the element of marketing mix referred here.
Answer
Product.
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Question 61 Mark
'It pays to advertise'. Do you agree with this statement? Give reasons.
Answer
Yes, it is right to say that it pays to advertise because advertisement offers following benefits.
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Question 71 Mark
You have invented a new device to detect impurities of petrol. Which two advertising media would you use and why?
Answer
I would prefer to use following two media: (i) Newspapers, (ii) TV.
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Question 81 Mark
Name any two factors which help in fixing the price of a product.
Answer
(i) Product cost,(ii) Competition.
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Question 101 Mark
What is meant by Sales Promotion?
Answer
It refers to incentives offered to customers and traders to increase the sale. e.g., discount, rebate, etc.
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Question 111 Mark
What is meant by Personal Selling?
Answer
Selling the goods through face to face interaction between salesman and buyer is known as personal selling.
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Question 121 Mark
What is meant by Promotion Mix?
Answer
It refers to all the decisions related to increase in sale of goods and services, e.g., advertisement, publicity, etc.
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Question 131 Mark
What is meant by Place Mix?
Answer
It refers to all the decisions related to physical distribution of goods and services.
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Question 151 Mark
What is meant by Product Mix?
Answer
It refers to assortment of products a firm is manufacturing. It also means all the decisions related to product e.g., designing of product, packing of product, size of product etc.
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Question 171 Mark
'They don't sell what they can make, but they make what they can sell'. Name the concept to which this statement is related?
Answer
It is related to marketing concept.
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Question 181 Mark
Who is a customer?
Answer
People or an organisation who want to satisfy their need. They are also called seekers of satisfaction.
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Question 191 Mark
Who is a marketer?
Answer
A person or an organisation or a group of persons who provide goods or services to satisfy the needs of customers. He is called as provider of satisfaction.
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Question 201 Mark
Who are called the channels of distribution?
Answer
Channels of distribution refer to the people or middlemen who help in distributing the goods.
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Question 211 Mark
Why is packing called silent salesman?
Answer
Packing is considered as silent salesman because like a salesman attractive packing induces people to buy the products.
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Question 221 Mark
Give any two benefits of branding to marketer.
Answer
(i) Product differentiation,(ii) Helps in advertising.
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Question 231 Mark
Name four elements of Marketing Mix.
Answer
Four elements of marketing mix are (i) Product, (ii) Price, (iii) Place, (iv) Promotion.
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Question 241 Mark
What do you mean by marketing mix?
Answer
Marketing mix refers to the four tools or ingredients which a marketer mixes in order to interact with market.
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Question 251 Mark
What is the focus of product concept?
Answer
The main focus of product concept is maintaining high quality of product.
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Question 261 Mark
Distinguish between marketing and selling on the basis of objective.
Answer
Main objective of selling is to maximise sale and profit. Main objective of marketing is to earn optimum profit with customer satisfaction.
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Question 271 Mark
At which level of packing, the immediate container is referred to?
Answer
In primary package immediate container is referred to.
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Question 281 Mark
'Be Healthy' is one of the top selling organic food brand in India. It has more than hundred products in over ten categories and thus established a brand average in market. The company sell its products through online and company owned showrooms only.In context of above case :(i) Identify the components of marketing mix being discussed above.(ii) Name the important decisions related to both of these concept.
Answer
(i) (a) Place concept(b) Product concepts(ii) (a) Important decisions related to place concepts are(i) Transportation(ii) Warehouse(iii) Order Processing(iv) Inventory(b) Important decisions related to product(i) Branding(ii) Packaging(iii) Labelling
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Question 291 Mark
Mansi, a shoe manufacturer for school students, decided to maximise her profit by producing and distributing at large scale and thereby reducing the average cost of production:(i) Identify the marketing management philosophy adopted by Mansi.(ii) Explain this philosophy on the basis of:(a) Main focus(b) Means and ends.
Answer
(i) Production concept(ii) Give difference
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Question 301 Mark
Ajay was appointed as a marketing head of Alfa Enterprise manufactures of toothpaste and tooth brushes. His target sale was zero units a month. Apart from thinking about various channels of distribution to achieve the target, he himself started visiting schools in backward areas. He found that even after taking various steps and counselling some school children had not started brushing their teeth. He investigated and found that they could not afford to buy toothbrush and toothpaste. So with due permission the started donating 200 toothbrush and toothpaste to schools.Identify the channels of distribution Ajay would adapt for distribution of toothbrush and toothpaste, justify by giving reasons.
Answer
The channel of distribution Ajay would adapt is indirect because he is dealing with consumer goods
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Question 311 Mark
ITC started its business with Jobaico Industry, later on its entered in hotel industry, consumer goods industry, stationery, etc. ITC assured quality to customer and kept company's name as its identity. This help the customers in product identification and hence ensured quality. It also built up their confidence and help in increasing their level of satisfaction.(i) Name the element of marketing mix referred in above para.(ii) Name the other elements of marketing mix.(iii) Name the concept which assure quality and help in identification of product.
Answer
(i) Product Mix(ii) Other elements: Price mix, Place mix, Promotion mix.(iii) Concept which help in identifying the product and assure quality is branding.
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Question 321 Mark
One of the element of marketing mix is concerned with designing the shape, size and quality of goods and services.(i) Name that element of marketing mix(ii) Name the important features of that element.
Answer
(i) Product Mix(ii) Features of Product Mix are:(a) Labelling (b) Branding(c) Packaging
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Question 331 Mark
Mr Rajiv wants to buy LCD T.V. for his family. Now he has come to Jagota Electronics, Model Town, after coming to shop he gets confused. Write the name of promotion tool which has brought him to the shop and promotion tool needed now. Also write the four points of features of latter tool.
Answer
The just promotion tool which brought Rajiv to the shop is advertisement and the promotion tool required now is personal selling.
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Question 341 Mark
A leading leather manufacturing company is using banned animal skin to make huge profit. Name the marketing concept which is ignored here.
Answer
Societal marketing concept is ignored here.
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Question 351 Mark
A dealer wants to send some gift items of glassware to Delhi from Mumbai. Which type of packaging is needed here?
Answer
Transport level packaging.
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Question 361 Mark
A tube of shaving cream is always offered in a cardboard box. Name the type of packaging used in this case.
Answer
Secondary level package.
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Question 371 Mark
For selling its cars and vans. Maruti Udyog is making used of which channel of distribution?
Answer
Indirect channel (one level of distribution channel).
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Question 381 Mark
Haldiram is selling fast food to the customers. Write the name of channel of distribution used by the company.
Answer
Direct channel (zero level of distribution channels).
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Question 391 Mark
A cosmetic manufacturing company is spending a lot of money on advertisement to sell their products as they believe that the sale of good depends largely on the quality of advertisement. Name the marketing philosophy followed by him. State any other two marketing philosophy.
Answer
The type of marketing philosophy followed by this firm is "selling concept".
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Question 401 Mark
Write one example of exchange of goods in which buyer is a marketer.
Answer
In situation of rare supply, where buyer may be taking extra efforts in persuading the seller to sell the products to $him / her$.
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Question 411 Mark
Name the element of marketing which makes the product available to the target customer? Physical distributions.
Answer
Physical distributions.
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Question 421 Mark
Which concept of marketing suggest that the organisation earn profit through volume of production?
Answer
Production concept.
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Question 431 Mark
Which marketing philosophy give more importance to 'consumer welfare' instead of consumer satisfaction?
Answer
Societal marketing concept.
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Question 441 Mark
A commercial unit uses rocks, trees, electric poles, historical managements and walls to advertise its products. Which faults of the company does this advertising policy show? Misuse of Public Property.'Various tools of communication are used by the marketers to promote their products.'(i) Why do companies use all tools at the same time?(ii) Name and explain the most commonly used non-personal tool of promotion which is paid for by the marketer.(iii) Which tool of promotion will primarily be used for the following?(a) To promote or protect a company's image or its individual products.(b) An existing product meant for mass usage by literate people.(c) To introduce a new product to a particular class of people through door-to-door visits.(d) To attract attention of the people by using incentives.
Answer
(i) Synergy in Total Promotion Efforts(ii) Advertisement(iii) (a) Public Relation(b) Advertisement(c) Personal selling(d) Sales Promotion
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Question 451 Mark
Simone, a budding entrepreneur wishes to operate a business of Flowers. Since they are perishable in nature, she plans to open a flower shop so that she can directly sell them to the customers. Being a small venture, the number of consumers is also less. So she decides that the direct channel of distribution is better. Her friend, Ankit is a manufacturer of gift items. He is confused regarding the level of channel he should follow. Can you guide him regarding the problem? Give points for support of yours answer.
Answer
Indirect.
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Question 461 Mark
One manufacturer of electronic product produces such products which need special care while using it. But the company has not given the instructions to consumers. If you were the manager of the company what steps you would take?
Answer
Give all the information on Label.
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Question 471 Mark
"An important task in the marketing of goods relates to designing the label as it provides useful and detailed information about the products". In the light of this statement, draw a label for "Tea" and highlight the important information to be provided on it.
Answer
Student must give information such as-MRP. Date of manufacturing, Date of expiry, Brand name, Batch no., Contents, etc. on Label.
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Question 481 Mark
Raman, Joginder, John, lqbal and Shreya are friends. They are operating different business. Each one has his/her own concept regarding operating their business.Raman believes in producing products at a large scale. Thereby decreasing the average cost of the products and selling it at a reasonable price.Joginder focuses on providing best quality products because he believes that a customer always wishes to buy a good quality product. The price of the product is secondary, John is of the belief that most important aspect of business is sales and so he undertakes aggressive selling and promotional effort.Part: B Business Finance and MarketingIqbal believes that his firm can achieve its goals only by identifying the needs of the customer and satisfying them better than the competitors.Shreya on the other hand feels that her firm has a responsibility towards the society as well. So she provides customer satisfaction along with using techniques which are environmental friendly.(i) What are the marketing concepts followed by each of them?(ii) Raman's concept is successful for him because he is into manufacturing and selling iodised salt under the brand 'Healthy salt, this product has a ready market and vast consumer base, also the products are standardised so he can focus on production at a large to cut down the cost per unit. Write any business which can be successfully run by the others using their concepts.(Joginder-John-lqbal-Shreya)
Answer
(i) Raman-Production, Joginder-Product Concept, John-Selling Concept Iqbal-Marketing, Shreya-Societal Concept
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1 Marks Question - Business Studies STD 12 Commerce Questions - Vidyadip